Acceptance of Terms

By accepting this Notice for your use of Nao Now, you consent to the collection, use, and disclosure of personal information in accordance with our Privacy Policy.
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Welcome to Nao Now! The online privacy and safety of our students is very important to us. This direct privacy notice describes our practices involving the online collection, use, and disclosure of personal information obtained from students in connection with our Nao Now online educational service. We may share or otherwise disclose the personal information we collect from our students as described below and in the Nao Now Privacy Policy:

Mentors

Students can schedule and take lessons with mentors through video chat sessions. During the session, the mentor will receive the student's first name and be able to access the student's English learning progress in order to offer feedback. The Nao Now Site does not otherwise enable students to make personal information available to others or publicly available. Lessons are recorded for teacher monitoring and potential advertising purposes. Mentors may change during the middle of a package. It is not guaranteed that your teacher will teach the entire subscription length. We do not reimburse students for mentor changes during a package.

Lesson Recordings

We record lessons for various purposes, including teacher monitoring, quality assurance, and to provide students with the ability to review and rewatch their lessons on the Nao Now dashboard. Recordings will expire after 3 months, so if you wish to keep a copy, please download them before the expiration date. After 3 months, we will automatically remove the recordings from the dashboard.

Service Providers

We share personal information with third-party service providers, contractors, or agents to assist us in making the Nao Now Site available or to help us improve the Nao Now Site, such as by providing video services, database hosting, and data storage.

Scheduling and Participation:

Students are responsible for booking their own schedules and must participate in classes with a device that meets our minimum requirements. Students must cancel or reschedule their own classes as needed, but please note that classes cannot be rescheduled within 48 hours of the scheduled time.

Cancellation Policy

Please refrain from changing or canceling classes once your schedule is confirmed. Our mentors have set schedules that we need to respect. However, if you must cancel, please ensure that you do so more than 24 hours in advance. If you cancel a class within 24 hours, you will lose the lesson credit.

Payment

Payment for our services can be made either in full upfront or through installment plans. Payments will occur through a third-party payment system. Please be aware that transaction fees may be incurred during the payment process. These fees are determined by your bank or payment provider and are not under our control. Consequently, Nao Now is unable to reimburse any transaction fees incurred during payment. We advise you to consult with your bank or payment provider for details on any potential fees before proceeding with the transaction to ensure full transparency and preparedness.

 Mobile Services

Use of the Nao Now App may require usage of data services provided by your wireless service carrier. You acknowledge and agree that you are solely responsible for data usage fees and any other fees that your wireless service carrier may charge in connection with your use of the App.

Business Transactions

In the event of a merger, sale of capital stock or assets, reorganization, capital investment, consolidation, or similar transaction (or the due diligence in contemplation thereof) involving Nao Now, the information we possess, including personal information collected from students, shall be transferred as a corporate asset to the acquiring entity. We will notify you via email and/or post a prominent notice on our Nao Now Site of any change in ownership or uses of personal information, as well as any choices you may have regarding your personal information.

Legal Compliance

We will use and disclose personal information collected from students where we, in good faith, believe that the law or legal process (such as a court order, search warrant, or subpoena) requires us to do so or in other circumstances where we believe it is necessary to protect the rights, property, or personal safety of Nao Now, our users, and/or third parties.

We may share aggregated, de-identified data relating to activity on the Nao Now Site with third parties or the general public for advertising with student consent. By way of example only, this may include the provision of reports regarding student engagement with the Nao Now Site and/or English learning progress for such purposes as educational research, to evaluate the educational benefit of using the Nao Now Site, to improve the Nao Now Site, or to show the efficacy and usage when marketing the Nao Now Site. Such aggregated, de-identified data will not contain any personal information from students.

We do not share or disclose student personal information for marketing purposes, including to third parties for their own direct marketing purposes.

Code of Conduct – Safe and Respectful Learning Environment

‍To ensure a safe, respectful, and professional learning environment for all users of the Nao Now platform, including students, parents, guardians, and mentors, the following policies apply:

Appropriate Behavior and Attire

All individuals visible or audible during a lesson—including students, parents, guardians, and mentors—must be appropriately dressed and behave respectfully at all times. Nudity, offensive language or gestures, or any conduct that may be considered inappropriate, unprofessional, or harmful is strictly prohibited.

Right to Disengage

Mentors have the right to immediately end a session if they feel unsafe, uncomfortable, or if a user violates these terms. Similarly, if a mentor engages in behavior that violates this code of conduct, the student or parent has the right to end the session and request a refund. These sessions will be reviewed and refunded only if the behavior is confirmed to breach Nao Now’s code of conduct.

Accountability for Environment and Conduct

Parents and guardians are responsible for providing a distraction-free and appropriate environment for lessons. Mentors are equally responsible for maintaining a professional, respectful atmosphere during each session. Any inappropriate behavior—whether intentional or accidental—by any party may result in a temporary or permanent suspension from the platform.

Incident Review and Documentation

Nao Now reserves the right to investigate any reported misconduct by users or mentors. While sessions may be recorded for quality assurance, any recordings involving inappropriate content will be handled securely, reviewed only by authorized personnel, and deleted in accordance with our privacy protocols.

Refund Policy

Nao Now abides by Korean consumer protection and education laws. We offer a transparent refund policy in accordance with Article 18 of the Enforcement Decree of the Private Education Act.

Special Circumstances

If classes are canceled due to company-side issues (e.g., mentor cancellation, system failure), a full refund for any unused portion will be provided.

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