Naonow Customer Support Has Gotten Really Fast!

Numbers That Show the Change

We heard your feedback about "slow responses" before. So we increased our investment in the Korean market and significantly expanded our CS team. Here's the result in real data:

Now parents can directly experience "instant replies when you contact us, and quick resolution too."

What's Different Now?

Dedicated Korean Operations Team
A dedicated team is on standby to respond immediately during Korean business hours.

Smart Inquiry Classification System
We quickly handle frequently asked questions about payments, schedules, and connections through pattern analysis.

Real-time Performance Monitoring
We track response speed and resolution rates 24/7 and continuously improve them.

What Parents Experience Differently

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Frequently Asked Questions

Q. Isn't it still slow during certain peak hours?
A. We've strengthened shift operations for evening hours when inquiries are concentrated. We immediately add staff when delays occur.

Q. Which is faster - chat or email?
A. Real-time chat is fastest for simple inquiries, and email is also processed just as quickly when screenshots or detailed explanations are needed.

Q. Are all problems really resolved within 30 minutes?
A. General account/payment/connection inquiries are resolved in an average of 32 minutes 47 seconds. Complex technical issues may require additional time, but we continuously update you on progress.

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