Nao Now subscriptions are payment plans where you pay for your lessons in advance at regular intervals. The intervals are determined by the type of package you purchase. For example, if you purchase a 1 month package, you will be billed every month. If you purchase a 12 month package, you will be billed every year. Subscriptions automatically renew. Remember to cancel the renewal of your subscription before the end date of your subscription if you don't want to continue your plan.
Lesson credits should be used by the end of your subscription period. We cannot rollover lesson credits if they are not used. If a technical issue takes place at the end of the subscription period (within the last three days) due to the fault of Nao Now, you will have an additional 30 days to use the lesson credit.
Our 30 minute lessons are less time consuming and less expensive. However, they provide the same quality of teaching instruction and learning as our 60 minute classes. The same time slots, lesson materials, and tutors are available for 30 and 60 minute lessons. We recommend 60 minute classes for students who want faster results and are able to focus for that time period.
For 1-on-1 classes, you may schedule classes based on your availability and schedule. For example, one day you can take class at 7 pm and another day at 10 am. If you would like a regular schedule, you can do that as well. Group classes are at set days and times.
At Nao Now, 1-on-1 (regular/ trial) classes can be rescheduled or cancelled more than 24 hours in advance without losing lesson credit. You can then rebook the lesson at a more convenient time. Please minimize changes as our teachers are extremely busy and we want to respect their time and schedules. For group classes, no changes or cancellations are allowed after the first group class begins. If you need to miss a class, you will lose the lesson credit.